ATM Banking

You can use HSBC Commercial Credit Card / Commercial Debit Card / Business Credit Card 7/24 quickly and easily at ATM network of HSBC Bank.


What you can do via HSBC ATMs

  • Cash withdrawal, cash advance, bill payment, credit card repayment, money transfer, fund and foreign exchange transactions can be performed 7/24 via HSBC Bank ATMs.
  • You can withdraw USD, Euro and Pound beside TRY within your daily TRY withdrawal limit from HSBC Bank ATMs where you see TRY/$/€/£ sign.*
  • You can use HSBC Bank ATMs to withdraw cash advance by using all other bank’s credit cards.
  • If you have an account related to your credit card, you can perform all HSBC Bank Card transactions using your credit card from HSBC Bank ATMs.
  • You can perform all of your banking transactions in English by choosing English language option.
  • At HSBC Bank ATMs, you can use your bank card bearing Visa Electron, Vpay or Maestro/Cirrus and/or TROY emblem of other domestic and international markets.

*In order to be able to withdraw USD, Euro or Pound, your relevant foreign currency accounts must be connected to a credit card or HSBC Debit card. You can connect your card to your drawing foreign currency accounts by calling HSBC Bank Telephone Banking 0850 211 0 424.

 


ATM Limits

Transaction Maximum Minimum
Cash Withdrawal (TRY) TRY 2.000 TRY 20,00
Cash Withdrawal (Foreign Currency)* TRY 2.000 TRY 20,00
Cash Advance TRY 3.000 TRY 20,00
Online cash deposit to account TRY 19.990 TRY 5,00
Online cash deposit to credit card TRY 19.990 TRY 5,00
Foreign Currency Purchase 10.000$/1 day -
Foreign Currency Sale 10.000$/1 day -
Money Transfer (between your own accounts) TRY 5.000 -
Money Transfer (to another account with our bank) TRY 5.000 -

 

* You can withdraw USD, EURO or POUND within your daily TRY limit, as well as TRY from HSBC Bank that bear the TRY/$/€ and TRY/£/€ signs. In order to be able to withdraw USD, EURO or POUND, your relevant foreign currency accounts must be defined as Credit and HSBC Debit Card. You can connect your card by calling HSBC Bank Telephone Banking 0850 211 0 424.

ATM Express

Which transaction can you perform from ATM Express?

  • Deposit cast to your account instantly
  • Pay to your credit card* by either using your card or cardless

* The small change amount (not enough to be returned as a banknote but only to be paid as coins) that may occur after a credit payment shall be deposited to your credit card.

Features and facilities

  • Only 5, 10, 20, 50, 100 and TRY 200 banknotes are accepted.
  • You can deposit maximum of 40 banknotes at one time.
  • You need to deposit cash aligned, not folded and vertically to the "Cash Deposit" part on the ATM.
  • Folded, torn and wet banknotes will not be accepted by ATM Express.
  • Daily customer limit to deposit cash and credit card debt up maximum TRY19.990.
  • If you have a USD or EUR account linked to your card, you can make online deposits in USD and EUR within the daily deposit limit.
  • You can pay your credit card extract stated in USD for your credit card, online in cash.

Other Banks’ ATMs

Domestic ATMs

  • You can use all your Banking Banks and Credit Cards ATMs of HSBC Bank Turkey ATMs or at over 48,000 other ATMs of the other domestic banks within the coverage of ATM Sharing platform.

From other bank ATMs

  • With HSBC Debit Card*, you can make withdrawals and balance inquiries from your connected master account.
  • Withdrawals and balance inquiries from HSBC Bank Card* and other Bank ATMs are subject to a fee, which does not depend on the bank ATM where the transaction is made.
  • Fees for transactions made in Bank Cards of other Banks and HSBC Bank ATMs are determined by the cardholder Bank and those fees vary from one to another. You can find transaction fees at the relevant bank.
  • With your credit card, you can make Cash Advance withdrawals and change your credit card password.
  • Click for transactions made at QNB Finansbank ATMs.
  • Transaction fees from other Bank Credit Cards and HSBC Bank ATMs are determined by the cardholder Bank. You can find transaction fees at the relevant bank.

* Bank Card: It is a bank card that enables transactions from HSBC ATMs and all other ATMs at home and abroad 7/24, to be able to shop from the shops that bear the emblem of Visa Electron or Maestro,.by accessing from their POS machines to the available balance of currency account.

ATMs abroad

  • You can use all ATM/Debit and Credit Cards of all banks at hundreds of thousands of ATMs bearing same the emblem/logo** on your card. 
  • With HSBC Debit Card* at abroad, you can only withdraw money from your home account.
  • You can withdraw cash advance with HSBC Credit Cards. Please note that the withdrawal of cash advance with HSBC Credit Cards is chargeable

* Bank Card: It is a bank card that enables transactions from HSBC ATMs and all other ATMs at home and abroad 7/24, to be able to shop from the shops that bear the emblem of Visa Electron or Maestro by accessing from their POS machines to the available balance of currency account.

** Regional applications of cards issuing organizations such as Master/Visa/Amex are subject to the application fee of 1 to 1.5 USD in certain regions due to regional practices.

ATM Transactions

Cardless Transactions

All you need to do is to press "GIRIS" button on the ATM keyboard to begin your cardless transaction. You can pay your credit card by entering customer number or card number. Also by pressing "GIRIS" button, you can deposit cash to account.(*)(**)

  • Deposit to Account With Account Number in Cash
  • Deposit to Account With Customer Number in Cash
  • Deposit to Account With IBAN Number in Cash
  • Credit Card Repayment / With Card Number
  • Credit Card Repayment / With Customer Number

* All HSBC Bank customers can make cash deposits 24/7 by entering the ID No, mobile phone number after entering the main menu with cardless transactions with the "Login" button located on ATM. 

** The daily upper limit will be valid for the total cash and the total amount of transactions from the account.

Card Transactions

Transactions with HSBC Commercial Bank Card

  • Withdrawal (TRY, USD, EURO, GBP and TRY from Foreign Currency Account)
  • Deposit (TRY - USD - EUR)
  • Money Transfer (TRY and Foreign Currency-between the same currencies)
  • Invoice Transactions
  • Balance Inquiry
  • Account statement (up to last 20 transactions)
  • HSBC Bank Card password change
  • Fund Processing
  • Foreign Currency Transactions

Transactions with HSBC Commercial Credit Card

  • Commercial Card Information 
  • Commercial Card Payment Plan
  • Cash Points Display
  • Change Card Password

HSBC Commercial Card – What you can do with your Company Card

  • Cash advance
  • Company Card Information
  • Commercial Card Information
  • Commercial Card – Company Card Debt Payment Process
  • Other Credit Card Debt Payment
  • Company Card Payment Plan
  • Commercial Card Payment Plan
  • Cash Points Display
  • Change Card Password
  • Deposit (TRY - USD - EUR)

Transaction Available with International Visa/Master Card

  • Withdrawal
  • Cash Advance

Transaction Available with Domestic Visa/Master Card/Troy

  • Withdrawal
  • Installment Cash Advance
  • Balance Inquiry
  • Credit Card Pin change and download

QNB Finansbank ATM Transactions

Depositing Money (TRY) into a Checking Account using QNB Finansbank ATMs

Note: By following the steps below, you can deposit cash (TRY) into your HSBC checking account free of charge via your nearest QNB Finansbank ATM. This transaction is available only in Turkish at QNB Finansbank ATM's.

  • 1st Step : Without inserting the card Please select the Language That You Would Like To Proceed With.
  • 2nd Step : Please select the Money Deposit Menu.
  • 3rd Step : Please select the TRY Deposit Menu.
  • 4th Step : Choose either your Bank Card Number or IBAN Number to perform your transaction.
  • 5th Step : Select HSBC Bank Account Menu
  • 6th Step : If you have chosen Bank Card Number Option then enter your Bank Card Number, otherwise enter your IBAN Number.
  • 7th Step : Please enter your TRIN
  • 8th Step : Please enter the amount you would like to deposit and press Continue
  • 9th Step : Check the Amount You Would Like to Deposit and press Enter
  • 10th Step : Enter your Cell Phone Number, and a code will be sent to confirm the transaction,
  • 11th Step : Enter the SMS Code sent to your Cell Phone
  • 12th Step : Press Continue after reading the points you should be careful of when depositing money
  • 13th Step : Place the cash in the ATM slot, check the information regarding the money deposits on the screen and press Continue
  • 14th Step : Your transaction is complete when you see the Transaction Completed message on the screen, and the balance will show in your account at the latest within 3 hours.

Making HSBC Credit Card Payments (TRY) Using QNB Finansbank ATMs

By following the steps below, you can make HSBC credit card payments free of charge via your nearest QNB Finansbank ATM. This transaction is available only in Turkish at QNB Finansbank ATM's.

  • 1st Step : Without inserting the card Please select the Language That You Would Like To Proceed With.
  • 2nd Step : Please select the Credit Card Payments Menu.
  • 3rd Step : Please select the Payments to HSBC Credit Card menu
  • 4th Step : Please enter the HSBC Credit Card Number.
  • 5th Step : Please enter your TRIN
  • 6th Step : Please enter the amount you would like to deposit and press Continue
  • 7th Step : Check the information displayed and press Enter.
  • 8th Step : Enter your Cell Phone Number, and a code will be sent to confirm the transaction,
  • 9th Step : Enter the SMS Code sent to your Cell Phone
  • 10th Step : Please enter the amount you would like to deposit and press Continue
  • 11th Step : Check the Amount You Would Like to Deposit and press Enter
  • 12th Step : Press Continue after reading the points you should be careful of when depositing money
  • 13th Step : Place the cash in the ATM slot, check the information regarding the money deposits on the screen and press Continue
  • 14th Step : Your deposit transaction is completed when you see the Transaction Completed message on the screen, and the balance will show on your card at the latest within 3 hours.

Withdrawing Cash (TRY) from a Checking Account using QNB Finansbank ATMs

Subject to limitations on the frequency, and by following the steps below, you can withdraw money from your checking account free of charge using your debit card at your nearest QNB Finansbank ATM.

  • 1st Step : Insert your debit card in the ATM.
  • 2nd Step : Enter your Debit Card PIN and press Enter.
  • 3rd Step : Select Money Withdrawal from the Checking Account menu from the drop down menu
  • 4th Step : Enter the amount you would like to withdraw and press enter.
  • 5th Step : You will see the transaction fee and information message displayed on the screen. Press Continue.
  • 6th Step : Take your cash and card.

Viewing your Account Balance using QNB Finansbank ATMs

Subject to limitations on frequency, and by following the steps below, you can view the balance of your checking account free of charge by using your debit card at your nearest QNB Finansbank ATM.

  • 1st Step : Insert your debit card in the ATM.
  • 2nd Step : Enter your Debit Card PIN and press Enter.
  • 3rd Step : Select Account Balance Display menu from the drop down menu that opens up
  • 4th Step : You will see the transaction fee and information message displayed on the screen. Press Continue to display your balance.
  • 5th Step : Do not forget to take back your card after completing your transaction.

 

Security

For your security when using the ATM, please note the following:

  • In setting your password, try not to pick numbers containing personal information, such as your birthday, same numbers or consecutive numbers that can be easily guessed by others.
  • Do not allow anyone to see your PIN; do not tell it to anyone.
  • Do not write your PIN on your card or on a piece of paper that you carry with you.
  • When you are waiting in line, please make sure to keep a suitable distance between you and the person at the ATM, so that they can conduct their transactions comfortably. Make sure your PIN cannot be viewed by others when you enter it.
  • Do not ask for help and do not leave the ATM while conducting your transactions.
  • For cash deposit transactions, prepare your cash beforehand. When withdrawing cash, put your card and cash in your pocket or bag as quickly as possible.
  • Do not carry your card or cash in your hand after your transaction is complete.
  • Save or destroy any information receipts after your transaction.
  • If you notice any suspicious activity, notify HSBC Bank Telephone Banking at 0850 211 0 424 immediately after completing your transaction. Do not use someone else’s telephone to call HSBC Telephone Banking. Use the ATM assistance telephone next to the machine or your own telephone.
  • In the event your card is lost or stolen, call HSBC Bank Telephone Banking at 0850 211 0 424 immediately to block your card. Do not let others call on your behalf.

As HSBC Bank, we take the following precautions for your ATM security:

  • Your card PINs are saved electronically and cannot be accessed by anyone, including the bank personnel.
  • The system related security of all your transactions is ensured by HSBC Bank ATM Banking’s proprietary encryption systems.

Contact Us

Call us on:

0850 211 0 424

Or contact your Relationship Manager

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