Gain more control over exports, improve cashflow and manage risks associated with international trade more effectively using HSBC’s export finance facilities. With a significant presence in local markets around the world, our trade specialists have the in-depth knowledge to help you assess emerging market risks and give you the confidence you need to expand your business internationally. This includes helping you understand the regulatory environment as well as unique cultural, social and economic conditions when exploring new markets.
We provide effective strategies and solutions to help you navigate an uncharted environment
There is a $50bn corridor of trade between Germany and MENAT that has only strengthened in recent years. The country’s historic relationship with Türkiye remains strong, while countries like the UAE and Egypt entice new investments.
At HSBC, your opinions matter. Should you have any compliments, suggestions, feedback or complaints about the service you have received, please use one of the following channels. HSBC Bank A.Ş. has a complaint handling process in place, details of which are provided below.
HSBC Bank A.Ş. Esentepe Mah. Büyükdere Cad. No: 128 34394 Şişli / İstanbul
Our complaints process
What happens when you first complain?
We will always try to resolve your complaints there and then. We will fully investigate all the issues you have raised, contact you with the outcome as quickly as we can. Sometimes it may take a little longer to resolve matters – if this is the case, we will keep you updated by telephone, e-mail or SMS. We will also continue to keep you informed throughout the process until the complaint is resolved in cases where detailed system investigation and / or improvement are required.
What can you do if you're not satisfied with the response to your complaint?
If you are not satisfied with the response and /or outcome you have received from our branches or business telephone banking, please click here to share your complaint with our Head Office.